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Casino Bonus General Terms & Conditions

Casino Bonus General Terms & Conditions

1. All bonuses are limited to one person per household address and IP address.

2. Your qualifying deposit and the granted bonus amount will be locked in your Casino Bonus balance and will remain there until the wagering requirement is met.

3. If player decides to forfeit the Casino bonus, or it expires, qualifying share of the deposit will be transferred to Real Money Wallet and must be wagered at least 1 time before player will be able to withdraw the deposit.

4. The sum of bonus amount and qualified share of deposit must be wagered 35 times before funds are transferred to the Real Money wallet and can be withdrawn. e.g. if you deposit €10 and obtain a €10 bonus, you would have to wager 35 times the aggregate amount, in this case being €20 (deposit + bonus) x 35 = €700.

5. These are generic T&Cs, if promotion specifies different requirements, they supersede these T&Cs.

6. You can monitor your remaining bonus wagering requirements by going to Balance -> Bonuses.

7. Games contribute from 0% to 125% towards the wagering requirement depending on RTP %. Click here for a complete list of games and their wagering contribution.

8. All bonuses expire 7 days after being awarded, unless otherwise specified.

9. If the bonus expiry date is reached, or if you wish to withdraw your qualifying deposit before the wagering requirement is met, the bonus funds and any associated winnings from the bonus funds will be deducted from your balance. In the case of a net loss of bonus balance, this loss will be deducted from your qualifying deposit amount.

10. You can forfeit any active bonus at any time by going to Balance -> Bonuses, or by contacting customer support at Support@shangrilalive.com or on Live Chat.

11. The maximum stake allowed per game round when you are betting with bonus funds, is €5 or currency equivalent of €5. Going over the limit will prevent the bet from contributing to wagering requirements.

12. For complete list of excluded games from bonus turnover please refer here. Covering more than 65% of numbers on roulette is prohibited with bonus funds play.

13. If the bonus is not granted after a qualified deposit has been made, or player forgets to select the bonus in the drop-down menu, they may contact Customer Support at Support@shangrilalive.com or Live Chat and claim it before any bets are made. We will not be able to grant the bonus if any bets were made with qualified deposit, because of the system specifications.

14. Maximum winnings from wagers made with bonus funds (except of the welcome bonus) is €5,000, or your account currency equivalent of €5,000, unless otherwise stated. This limitation does not apply to Progressive Jackpot wins.

15. While you have a bonus balance, this balance will be wagered first. If a bet is larger than the bonus balance, the remaining amount required to place the bet will automatically be taken from your real money balance to complete the bet and the bet will still be considered a bonus bet. If you win the round winnings are divided evenly according to the relation between real money and bonus money in the bet and only bonus funds contribute. For example, if you have €10 real money and €5 bonus money in your account, a bet of €7 will contain €2 real money and €5 bonus money and any winnings are divided into the same ratio (only €5 placed from bonus funds will count to the wager). Alternatively, you can reduce the bet amount to be equal to or smaller than your bonus balance or forfeit the remaining bonus funds.

16. If there is a suspicion of abuse, we reserve the right to cancel the respective bonus, to retract any costs that may have resulted in conjunction therewith and to close your account indefinitely. In such instances, we further reserve the right to request and obtain satisfactory proof of deposit and additional copies of personal identification prior to processing any withdrawal request, and the processing of such a request shall be entirely at our discretion.

17. ShagriLaLive reserves the right to void any bonuses and/or winnings obtained by fraudulent behavior or abuse of the bonus offer. We also reserve the right to apply a 10% withdrawal fee to cover our own costs (including the cost of the deposits) for withdrawals of funds that have been put to use for such activities.

18. Shagri La reserves the right to exclude players from future casino bonuses. You can check the bonuses available on the deposit page, after selecting your preferred payment method and clicking on the 'Select a bonus' button.

19. In case of any dispute, the decision by Shagri La management is final.

20. Shangri La reserves the right to change the casino bonus terms and conditions at any time.

21. In case of any discrepancy between the English version and the non-English version of these Terms and Conditions, the English version shall always prevail.