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Shangri La Online Casino and Sports is a responsible gaming operator which understands the potential risks of gambling.

If you need to talk to someone about any concerns you may have with your gambling habits, please contact one of the organizations detailed below or contact Customer Support.


Maintaining Control

Gambling is a particular style of risk taking that is exciting and fun, and it should not be treated as a means to generate income. Whilst the majority of the people are able to treat gambling as recreation and spend only what they can afford to risk, for some it can be more difficult. In order to maintain control of your gambling habits we remind you to always consider the following points:

Gambling should be done in moderation and undertaken as a form of leisure not as a genuine way of making money

Avoid chasing your losses - there will always be another day.

Only gamble when you are in a position to cover potential losses

Keep track of the time you spend gambling. Gambling should take a relatively small part of your time.

Keep track of the amount of money you spend. You should only spend your disposable income on gambling.

Should you need a break from gambling, this is possible by contacting Customer Support.

Self-exclusion should be used if you feel you are losing control of your gambling and you can activate self-exclusion by contacting Customer Support


Do you have a problem?

If you are concerned that gambling is having a negative impact on your life or someone else's then the following questions may help you find out.

1. Does gambling prevent you from attending work or college?

2. Do you gamble to pass time or to escape boredom?

3. Do you gamble alone for long periods of time?

4. Have others ever criticized you for your gambling?

5. Have you lost interest in family, friends or hobbies due to gambling?

6. Have you ever lied to cover up the amount of money or time you spend gambling?

7. Have you lied, stolen or borrowed in order to maintain your betting habits?

8. Are you reluctant to spend "gambling money" on anything else?

9. Do you gamble until you lose all your money?

10. After losing, do you feel that you have to try and win back the losses as soon as possible?

11. If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?

12. Do arguments, frustrations or disappointments make you want to gamble?

13. Does gambling make you depressed or even suicidal?


The more questions that you can answer "yes" to, the more likely it is that you are having difficulties with your gambling. To speak with someone who can give you advice and support, please contact one of the organizations’ detailed below under ‘Gambling Counselling Organizations’.


Financial Limits

In order to assist our players in gambling responsibly, Shangri La Online Casino and Sports offers players the possibility of defining Financial Limits applicable to their accounts. To set a limit, please contact Customer Support and state your desired limit or go to My Account, Responsible gaming section, if applicable. A limit will take place from the moment you set it and will not take previous deposits in consideration. This option can be accessed within My Account section, if available, or by contacting Customer Support. Limits can be amended at any time. A decrease in the deposit limit will take effect immediately, but an increase can only occur after a specific cooling-off period, in order to avoid rash decisions. Further information on cooling-off periods can be found in the Terms and Conditions.

If you require any further information or assistance regarding our functionality, please contact Customer Support.


Standard Account Closure

Should you wish to take a break from gambling, whatever the reason may be (except in situation of gambling problems, where the self-exclusion option should be utilized as illustrated further down), we offer you to close/freeze your account with us. To close your account please contact our Customer Support. A standard account closure means that your account can be reopened at any time, upon request. To reopen your account please contact Customer Support. In some instances, we may ask for a reason before activating the account.



If you feel that you may have lost control of your gambling, we also offer self-exclusion option which can be activated via My Account or via email to support@playshangrila.com, as specified in the Terms and Conditions. You must state your wish to self-exclude and the option should be used if you have a gambling problem and any such request will take effect no later than 24 hours from the moment our Customer Support team have received the request. Unless self-exclusion has specifically been stated, your request will be treated as standard account closure as illustrated above and can therefore be reopened at any time during the selected period.

For additional information about how we treat self-exclusion such as potential closure of other accounts on sites managed and operated by the license holder, please visit the Terms and Conditions. As per our license obligations you will be automatically excluded from other websites managed or operated by us on which you have registered. This will occur no later than 5 working days after your initial self-exclusion request has been received by us. During the period of self-exclusion, it will in most instances NOT be possible to reopen the account and any request to do so will automatically be rejected.

If you are considering self-exclusion, please consider contacting all gambling companies with whom you have accounts with and ask for to be self-excluded there as well. We also recommend installation of software that will allow you to block access to internet gambling websites. Filtering Systems can be found on the bottom of this page.


Gambling Counselling Organizations

Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and help other compulsive gamblers do the same. There are regional groups around the world. The Gamblers Anonymous international service site can be found at: www.gamblersanonymous.org 

Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Its site can be accessed at: www.gamblingtherapy.org


Underage Gambling

It is illegal for anyone under the age of 18 to open an account or to gamble on Shangri La Online Casino and Sportsbook and we treat this responsibility very seriously. We carry out age verification checks on all customers where payment methods are available to persons under 18 years of age, and also make random age verification checks on customers.

Please note than anyone under the age of 18 found to be using the site will have any winnings forfeited and risk being reported it to the authorities.

Filtering Systems

Filtering solutions allow parents to regulate access to the internet, based on chosen criteria. Parents can use filters to prevent their children from accessing, amongst other things, gambling websites. If you share your computer with friends or family who are under the legal age to register or bet with our site, or have requested self-exclusion from gambling sites, please consider parental filtering solutions such as:

Net Nanny www.netnanny.com

CyberPatrol www.cyberpatrol.com